Professional Call Centers Increase Sales
It is well established that professional call centers can increase sales in a number of different ways. Simply by having a professional service to take your calls, you will ensure greater customer...
View ArticleAll Call Centers Are Not Created Equal
Most industries find themselves being the butt of jokes from time to time, and the call center industry is no exception. If you have read Lisa Lim’s highly successful book, Confessions of a Call Center...
View ArticleUnited Call Center Open For Business on Every Holiday
The holidays are fast approaching and if you are a business owner, you know that has the potential for a lot more business. However it also has the potential to cost you in a variety of ways. If you...
View ArticleDo You Make These 5 Client Communication Mistakes?
One of the most important things between a service provider and a client is communication. When there is clear communication and each party understands exactly what is happening, there are usually...
View ArticleHiring Highly Qualified Answering Service vs. Cost of Training Customer Service
These days, modern companies regard customer service as a key business strategy to improve sales. With loyal consumers providing referrals and ongoing revenue, there’s simply no room for lackluster...
View ArticleTurbocharge Your Business Results and Revenue with These Tips
With the recent downturn in the economy, many companies are finding that the business world is becoming more and more cutthroat as companies vie for the attention and sales of a finite number of...
View ArticleConsidering Adding Your Own Call Center to Your Business? Tips and Top...
In the past decade, call centers have begun to flourish as more and more companies look to outsource certain aspects of their business, including order-taking and customer service calls. Many...
View ArticleOutsourcing Can Free Up Valuable Time
Small business owners set up their businesses with the core intent of making money, and by and large they do. What they often don’t take into account before taking the plunge is the sheer number of...
View ArticleThe Importance of Customer Satisfaction
How important is customer satisfaction? Consider this: a study has shown that 86% of customers would be prepared to pay more if the extra paid would guarantee them a better service. When you couple...
View ArticleCustomer Service by Numbers
When computer technology and the internet debuted in businesses some years ago, they promised to make life better for companies by easing repetitive tasks and virtually eliminating paperwork. However,...
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